Refund policy

Last updated: August 24, 2026

Thank you for shopping with CUBWAVE. We appreciate your support.

Due to the nature of our products, we do not accept returns, exchanges, or refunds for non-defective items after an order has been shipped, unless otherwise required by applicable law.

NO RETURNS FOR NON-DEFECTIVE ITEMS

All sales are final after shipment unless the item arrives damaged, defective, or different from what you ordered.

We do not accept returns, exchanges, or refunds for reasons including:

• Change of mind

• Ordering the wrong item

• Duplicate purchase

• Product dimensions, colour, or appearance differing within a reasonable range

• Minor differences caused by lighting, screen display, photography, materials, or production details

• Opened or used items without a confirmed product issue

Nothing in this policy limits any return, cancellation, refund, warranty, or other rights that cannot legally be excluded.

ORDER CANCELLATIONS

If you need to cancel an order, please contact support@cubwave.com as soon as possible.

If fulfillment has not begun, we may be able to cancel the order. Cancellation is not guaranteed after an order has entered fulfillment.

Once an order has shipped, voluntary cancellation is no longer available and this Return and Refund Policy applies.

If CUBWAVE cancels an order after receiving payment, we will refund the applicable amount.

Nothing in this section limits cancellation rights available under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery, including opening the packaging and checking the condition of the product.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery.

The 7-day period is a reporting period for damaged, defective, or incorrect items. It is not a general return window.

Issues may include:

• Parts that arrive loose or detached

• Magnets that arrive detached

• Liquid leakage

• Significant physical damage

• Missing components

• A battery-powered product that does not work upon arrival

• Receiving a product different from the product ordered

Please provide:

• Your order number

• A brief description of the issue

• Clear photographs or videos showing the product, packaging, and problem

• Any other information reasonably required to review the issue

If the issue is confirmed, CUBWAVE may offer a replacement, store credit, refund, repair, replacement component, or another appropriate resolution depending on the circumstances and product availability.

Issues reported more than 7 days after delivery may not be eligible for a replacement, exchange, store credit, or refund unless otherwise required by applicable law.

RETURN AUTHORIZATION AND SHIPPING COSTS

Do not send a product back to CUBWAVE or one of our retail partners without receiving return instructions from us.

Retail partners are not authorized to accept returns for online orders unless CUBWAVE has expressly confirmed the arrangement in writing.

For some damaged, defective, or incorrect items, we may be able to resolve the issue using photographs or videos without requiring the product to be returned.

If CUBWAVE confirms that an item is damaged, defective, or incorrect and requires the item to be returned, we will provide return instructions and cover the reasonable return shipping cost.

The customer will not be charged a restocking fee for a confirmed damaged, defective, or incorrect item.

Products returned without authorization might not be accepted or processed.

CONDITION OF RETURNED ITEMS

When a return is authorized, the product should be returned with the original packaging and included components where reasonably possible.

The customer should not continue using a product after discovering a problem if continued use could cause additional damage or create a safety concern.

We may decline a return where the reported damage was caused by misuse, improper handling, unauthorized modification, accidental damage after delivery, or failure to follow reasonable product instructions, subject to applicable law.

LIQUID SAND AND GLITTER PRODUCTS

Some CUBWAVE products contain liquid sand, glitter, or other decorative moving elements.

The amount, distribution, movement, flow speed, and visual effect of these materials may vary slightly between individual products.

These reasonable variations are part of the product design and production process. They are not considered defects and do not qualify for return, exchange, or refund unless the product has a confirmed functional or manufacturing issue.

BATTERY-POWERED PRODUCTS

Some CUBWAVE products may contain built-in, non-replaceable batteries.

Battery life may vary depending on use, storage conditions, age, and handling. Battery depletion after normal use is not considered a product defect.

If a battery-powered product does not work upon arrival, contact us within 7 days after delivery and provide photographs or videos so that we can review the issue.

PRE-ORDER ITEMS

Products clearly identified as pre-order items may require additional time for production, customs clearance, or transportation.

Estimated production, shipping, and delivery dates are provided for reference and are not guaranteed unless expressly confirmed by CUBWAVE in writing.

If a pre-order has not entered fulfillment, you may contact us to request cancellation.

Once a pre-order has shipped, this Return and Refund Policy applies.

Nothing in this section limits cancellation or refund rights available under applicable law, including rights that may apply when an order is not supplied within the legally required period.

REFUNDS

Approved refunds will normally be issued to the original payment method.

After CUBWAVE issues a refund, additional processing time may be required by Shopify, the payment provider, bank, or credit card company before the refund appears in your account.

Original shipping charges are not refundable for voluntary cancellation requests unless otherwise confirmed by CUBWAVE or required by law.

Where an item is confirmed to be damaged, defective, or incorrect, the refund or other resolution will be determined according to the circumstances and applicable law.

SHIPPING AND DELIVERY ISSUES

For information concerning dispatch schedules, carriers, tracking, Taiwan freight forwarding, delayed shipments, missing packages, local delivery, and partner pickup, review our Shipping Policy:

https://www.cubwave.com/policies/shipping-policy

CONTACT US

To request a cancellation, replacement, exchange, store credit, or refund, contact:

CUBWAVE MEDIA CORP.
Operating name: CUBWAVE
Email: support@cubwave.com
Telephone: +1 604-283-2678
Address: 720-999 West Broadway, Vancouver, British Columbia V5Z 1K5, Canada

Please include your order number, an explanation of the issue, and clear photographs or videos where applicable.