Refund policy

Last updated: August 24, 2026

Thank you for shopping with CUBWAVE. We appreciate your support.

Due to the nature of our products, we do not accept returns, exchanges, or refunds for non-defective items after an order has been shipped, unless otherwise required by applicable law.

NO RETURNS FOR NON-DEFECTIVE ITEMS

All sales are final after shipment unless the item arrives damaged, defective, or different from what you ordered.

We do not accept returns, exchanges, or refunds for reasons including:

  • Change of mind

  • Ordering the wrong item

  • Duplicate purchase

  • Product dimensions, colour, or appearance differing within a reasonable range

  • Minor differences caused by lighting, screen display, photography, materials, or production details

  • Opened or used items without a confirmed product issue

Nothing in this policy limits any return, cancellation, refund, warranty, or other rights that cannot legally be excluded.

ORDER CANCELLATIONS

If you need to cancel an order, please contact support@cubwave.com as soon as possible.

If fulfillment has not begun, we may be able to cancel the order. Cancellation is not guaranteed after an order has entered fulfillment.

Once an order has shipped, voluntary cancellation is no longer available and this Return and Refund Policy applies.

If CUBWAVE cancels an order after receiving payment, we will refund the applicable amount.

Nothing in this section limits cancellation rights available under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery, including opening the packaging and checking the condition of the product.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery.

The 7-day period is a reporting period for damaged, defective, or incorrect items. It is not a general return window.

Issues may include:

  • Parts that arrive loose or detached

  • Magnets that arrive detached

  • Liquid leakage

  • Significant physical damage

  • Missing components

  • A battery-powered product that does not work upon arrival

  • Receiving a product different from the product ordered

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or videos showing the product, packaging, and problem

  • Any other information reasonably required to review the issue

If the issue is confirmed, CUBWAVE may offer a replacement, store credit, refund, repair, replacement component, or another appropriate resolution depending on the circumstances and product availability.

Issues reported more than 7 days after delivery may not be eligible for a replacement, exchange, store credit, or refund unless otherwise required by applicable law.

RETURN AUTHORIZATION AND SHIPPING COSTS

Do not send a product back to CUBWAVE or one of our retail partners without receiving return instructions from us.

Retail partners are not authorized to accept returns for online orders unless CUBWAVE has expressly confirmed the arrangement in writing.

For some damaged, defective, or incorrect items, we may be able to resolve the issue using photographs or videos without requiring the product to be returned.

If CUBWAVE confirms that an item is damaged, defective, or incorrect and requires the item to be returned, we will provide return instructions and cover the reasonable return shipping cost.

The customer will not be charged a restocking fee for a confirmed damaged, defective, or incorrect item.

Products returned without authorization might not be accepted or processed.

CONDITION OF RETURNED ITEMS

When a return is authorized, the product should be returned with the original packaging and included components where reasonably possible.

The customer should not continue using a product after discovering a problem if continued use could cause additional damage or create a safety concern.

We may decline a return where the reported damage was caused by misuse, improper handling, unauthorized modification, accidental damage after delivery, or failure to follow reasonable product instructions, subject to applicable law.

LIQUID SAND AND GLITTER PRODUCTS

Some CUBWAVE products contain liquid sand, glitter, or other decorative moving elements.

The amount, distribution, movement, flow speed, and visual effect of these materials may vary slightly between individual products.

These reasonable variations are part of the product design and production process. They are not considered defects and do not qualify for return, exchange, or refund unless the product has a confirmed functional or manufacturing issue.

BATTERY-POWERED PRODUCTS

Some CUBWAVE products may contain built-in, non-replaceable batteries.

Battery life may vary depending on use, storage conditions, age, and handling. Battery depletion after normal use is not considered a product defect.

If a battery-powered product does not work upon arrival, contact us within 7 days after delivery and provide photographs or videos so that we can review the issue.

PRE-ORDER ITEMS

Products clearly identified as pre-order items may require additional time for production, customs clearance, or transportation.

Estimated production, shipping, and delivery dates are provided for reference and are not guaranteed unless expressly confirmed by CUBWAVE in writing.

If a pre-order has not entered fulfillment, you may contact us to request cancellation.

Once a pre-order has shipped, this Return and Refund Policy applies.

Nothing in this section limits cancellation or refund rights available under applicable law, including rights that may apply when an order is not supplied within the legally required period.

REFUNDS

Approved refunds will normally be issued to the original payment method.

After CUBWAVE issues a refund, additional processing time may be required by Shopify, the payment provider, bank, or credit card company before the refund appears in your account.

Original shipping charges are not refundable for voluntary cancellation requests unless otherwise confirmed by CUBWAVE or required by law.

Where an item is confirmed to be damaged, defective, or incorrect, the refund or other resolution will be determined according to the circumstances and applicable law.

SHIPPING AND DELIVERY ISSUES

For information concerning dispatch schedules, carriers, tracking, Taiwan freight forwarding, delayed shipments, missing packages, local delivery, and partner pickup, review our Shipping Policy:

https://www.cubwave.com/policies/shipping-policy

CONTACT US

To request a cancellation, replacement, exchange, store credit, or refund, contact:

CUBWAVE MEDIA CORP.
Operating name: CUBWAVE
Email: support@cubwave.com
Telephone: +1 604-283-2678
Address: 720-999 West Broadway, Vancouver, British Columbia V5Z 1K5, Canada

Please include your order number, an explanation of the issue, and clear photographs or videos where applicable.

退貨與退款政策

最後更新：2026年8月24日

感謝您在 CUBWAVE 購物，也感謝您對我們的支持。

由於產品的特殊性，除非相關法律另有規定，商品寄出後，如商品不存在損壞、品質問題或寄錯商品的情況，我們不接受非品質原因的退貨、換貨或退款。

非品質問題不接受退貨

商品寄出後，除非商品在送達時已損壞、存在品質問題，或與您訂購的商品不一致，否則所有銷售均為最終銷售。

以下情況不接受退貨、換貨或退款，包括：

  • 改變主意

  • 下錯商品

  • 重複購買

  • 商品尺寸、顏色或外觀在合理範圍內存在差異

  • 因光線、螢幕顯示、拍攝效果、材料或生產工藝造成的輕微差異

  • 商品已拆封或使用，但無法確認存在商品問題

本政策不限制相關法律中不能被排除的退貨、取消、退款、保固或其他法定權利。

取消訂單

如需取消訂單，請儘快發送郵件至 support@cubwave.com 與我們聯絡。

如果訂單尚未開始處理，我們可能可以協助取消。訂單進入處理流程後，我們無法保證可以取消。

商品寄出後，不再接受自願取消訂單，並將按照本退貨與退款政策處理。

如果 CUBWAVE 在收到付款後取消訂單，我們會退回相應款項。

本節不限制相關法律規定的訂單取消權。

損壞、品質問題或寄錯商品

請在收到訂單後儘快檢查商品，包括拆開包裝並確認商品狀態。

如果商品在送達時已損壞、存在品質問題，或與您訂購的商品不一致，請在送達後7天內聯絡我們。

這7天是損壞、品質問題或寄錯商品的申報期限，不是一般退貨期限。

問題可能包括：

  • 零件在送達時鬆動或脫落

  • 磁鐵在送達時脫落

  • 漏液

  • 明顯的外觀損壞

  • 缺少配件

  • 帶電池商品在剛收到時無法正常使用

  • 收到與訂購內容不同的商品

請提供：

  • 訂單號碼

  • 簡要的問題說明

  • 能清楚顯示商品、包裝及問題的照片或影片

  • 我們為核實問題而合理要求的其他資訊

如果確認屬於商品問題，CUBWAVE會根據具體情況和庫存情況，提供換貨、商店購物金、退款、維修、補寄配件或其他適當的解決方案。

送達超過7天後才回報的問題，可能無法獲得換貨、商店購物金或退款，除非相關法律另有要求。

退貨授權與退回運費

在收到我們的退貨指示前，請勿自行將商品寄回 CUBWAVE 或我們的零售合作方。

除非 CUBWAVE 已經以書面方式確認，零售合作方無權接受網路訂單的退貨。

對於部分損壞、品質問題或寄錯商品，我們可能可以根據照片或影片直接處理，而不要求客戶寄回商品。

如果 CUBWAVE 確認商品存在損壞、品質問題或寄錯，並要求客戶寄回商品，我們會提供退貨指示並承擔合理的退回運費。

對於確認存在損壞、品質問題或寄錯的商品，客戶不需要支付重新入庫費。

未經授權自行寄回的商品可能無法被接受或處理。

退回商品狀態

獲得退貨授權後，在合理可行的情況下，商品應連同原包裝及所包含的配件一併退回。

如果繼續使用可能造成進一步損壞或安全問題，客戶在發現問題後不應繼續使用商品。

如果問題是由不當使用、錯誤操作、未經授權的改裝、送達後發生的意外損壞，或未遵循合理產品說明造成，我們可能拒絕退貨，但仍以相關法律規定為準。

流沙及亮片類產品

部分 CUBWAVE 商品含有流沙、亮片或其他可流動的裝飾元素。

不同商品中的材料數量、分布、移動方式、流動速度及視覺效果可能略有不同。

這些合理差異屬於產品設計及生產工藝的一部分，不屬於品質問題。除非商品存在確認的功能或生產問題，否則不能因此申請退貨、換貨或退款。

帶電池產品

部分 CUBWAVE 商品可能含有內置不可替換電池。

電池續航時間可能因使用方式、存放環境、產品時間及操作方式而有所不同。正常使用後的電池耗盡不屬於商品品質問題。

如果帶電池商品在剛收到時無法正常使用，請在送達後7天內聯絡我們，並提供照片或影片，以便我們核實處理。

預售商品

明確標示為預售的商品可能因生產、清關或運輸而需要更長時間。

預計生產、寄出及送達日期僅供參考，除非 CUBWAVE 以書面方式明確確認，否則不作為保證日期。

如果預售訂單尚未進入處理流程，您可以聯絡我們申請取消。

預售訂單寄出後，將按照本退貨與退款政策處理。

本節不限制相關法律規定的取消或退款權，包括商品未在法定期限內提供時可能適用的權利。

退款

獲得批准的退款通常會退回至原付款方式。

CUBWAVE 發出退款後，Shopify、付款服務商、銀行或信用卡公司可能仍需要額外處理時間，退款才會顯示在您的帳戶中。

除非 CUBWAVE 另行確認或法律另有規定，因客戶自願取消而產生的原始運費不予退還。

如果商品經確認存在損壞、品質問題或寄錯，退款或其他處理方式將根據具體情況及相關法律決定。

配送與物流問題

有關出貨安排、物流公司、追蹤號碼、台灣貨代、配送延誤、包裹遺失、本地配送及合作方取貨的資訊，請查看我們的配送政策：

https://www.cubwave.com/policies/shipping-policy

聯絡我們

如需申請取消、換貨、商店購物金或退款，請聯絡：

CUBWAVE MEDIA CORP.
營運品牌：CUBWAVE
Email：support@cubwave.com
電話：+1 604-283-2678
地址：720-999 West Broadway, Vancouver, British Columbia V5Z 1K5, Canada

請提供訂單號碼、問題說明，以及適用情況下能夠清楚顯示問題的照片或影片。