Shipping policy

SHIPPING POLICY

Last updated: August 24, 2026

Thank you for shopping with CUBWAVE. This Shipping Policy explains where we ship, how orders are prepared, the carriers we may use, and what to do if a shipment is delayed or cannot be located.

SHIPPING DESTINATIONS

We currently ship to:

  • Canada

  • The contiguous United States

  • Taiwan

Shipping availability may depend on the product, destination, carrier restrictions, and the shipping options displayed during checkout.

Some products might not be eligible for delivery to every destination because of their size, materials, battery components, customs requirements, or carrier restrictions.

ORDER PROCESSING AND DISPATCH

CUBWAVE is a small team, and each order is prepared and packed carefully.

We normally dispatch online orders once per week. Depending on when an order is placed, it may take up to 7 calendar days before the order is transferred to a carrier, freight forwarding provider, local delivery person, or approved pickup location.

If you need an order by a particular date, please contact us at support@cubwave.com before placing your order. We will let you know whether the requested timeline is reasonably possible.

Delivery or pickup dates are not guaranteed unless we expressly confirm the arrangement in writing.

Orders are generally not processed or dispatched on statutory holidays.

SHIPPING CARRIERS

Depending on the destination, product, service availability, and shipping method selected or displayed during checkout, we may use:

  • Canada Post

  • Chit Chats or Stallion and its delivery partners

  • Purolator

  • SF Express

  • Freight forwarding providers

  • Local delivery providers

  • Other suitable delivery partners where necessary

Eligible local orders may also be delivered directly by CUBWAVE or made available for pickup at an approved retail or business partner.

The carrier or service used for a particular order may differ from the initial estimate if a change is reasonably necessary to complete delivery.

Any material change that requires an additional payment will be communicated to the customer before the additional charge is made.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout before payment is submitted.

Shipping rates may depend on the destination, package size, package weight, product type, delivery speed, and carrier.

Applicable taxes and the total amount payable will be displayed during checkout.

International customs duties, import taxes, brokerage charges, or other government fees might not be included unless expressly stated during checkout.

DELIVERY ESTIMATES

Delivery estimates begin after an order has been dispatched, not on the date the order was placed.

Transit times displayed during checkout or provided by a carrier are estimates. Delivery may be affected by carrier operations, weather, customs processing, border delays, holidays, service interruptions, remote destinations, or other circumstances outside our reasonable control.

Nothing in this policy limits cancellation or refund rights available under applicable consumer protection laws.

If an order is not supplied within the period required by applicable law, the customer may have a right to cancel the order before delivery and request a refund.

TRACKING INFORMATION

When tracking is available, the tracking number will be sent to the email address provided during checkout.

Tracking information may take time to update after a shipping label has been created or after a package has been transferred to the carrier.

Some local, economy, direct-delivery, freight-forwarding, or pickup services may provide limited tracking information or no public tracking number.

SHIPMENTS TO TAIWAN

Orders shipped to Taiwan are first transferred to a freight forwarding provider for international transportation, consolidation, and customs processing.

A Taiwan domestic courier tracking number is not available during the freight forwarding and international transportation stage. This means that there may be a period after dispatch when the customer has not yet received a local tracking number.

After the shipment arrives in Taiwan and is transferred to a local delivery carrier, a Taiwan domestic tracking number will be created. When available, we will send that tracking information to the email address provided during checkout.

The absence of a Taiwan domestic tracking number during the international transportation stage does not mean that the order has not been dispatched.

Customers must provide a complete and accurate Taiwan delivery address and a working recipient contact number. Missing or inaccurate recipient information may cause customs or local delivery delays.

If you have questions about the status of a Taiwan shipment before local tracking becomes available, please contact support@cubwave.com with your order number.

DELIVERY LOCATION

Orders will be delivered to the shipping address, mailbox, parcel locker, reception desk, concierge, building management office, safe-drop location, or other delivery location supplied, selected, or authorized by the customer during checkout or through the carrier.

Customers are responsible for providing a complete and accurate shipping address, including an apartment or unit number, buzzer code, postal code, and contact information where applicable.

LOCAL ORDERS

Orders delivered within the local service area may be delivered directly by CUBWAVE or shipped through a third-party carrier, depending on the delivery address, order size, route, timing, and carrier availability.

Selection of a local delivery option does not guarantee that the order will be delivered directly by CUBWAVE.

If CUBWAVE delivers the order directly, public tracking information might not be available. We may contact the customer by email or telephone if additional delivery instructions are required.

If a third-party carrier is used, tracking information will be provided when available.

The order may be delivered to the address, reception desk, concierge, parcel area, or other authorized delivery location provided by the customer.

Customers are responsible for providing a complete address, unit number, buzzer code, and working contact information where applicable.

URGENT ORDERS AND PARTNER PICKUP

In urgent situations, CUBWAVE may be able to arrange customer pickup from an approved retail or business partner.

Partner pickup is available only when expressly confirmed by CUBWAVE in writing for the specific order. It is not automatically available for every product, location, or order.

Customers must not travel to a partner location until CUBWAVE has confirmed:

  • That the product is available for pickup

  • The approved pickup location

  • The pickup date or time

  • The name or order information required for collection

Partner locations may not stock every CUBWAVE product and are not responsible for arranging, changing, refunding, or cancelling an online order unless CUBWAVE has expressly authorized them to do so.

The customer may be required to show the order confirmation and identification matching the pickup information.

If an urgent pickup request cannot be accommodated, the order will be processed using the available delivery or shipping method.

To request urgent pickup, contact support@cubwave.com before placing the order or as soon as possible afterward. Urgent pickup is not guaranteed until confirmed in writing.

INCORRECT OR INCOMPLETE ADDRESSES

Please review your shipping address carefully before submitting an order.

If you notice an error, contact support@cubwave.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

We are not responsible for delivery failures or delays caused by inaccurate or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may offer to resend it after the customer pays any additional shipping charge, subject to applicable law.

CUSTOMS, DUTIES, AND IMPORT TAXES

Orders shipped outside Canada may be inspected by customs and may be subject to import duties, taxes, brokerage charges, or other government fees.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs processing may delay delivery. CUBWAVE cannot control customs decisions, inspection times, or government charges.

DELAYED SHIPMENTS

If tracking has not updated for an unusual period or a package appears significantly delayed, please contact us at support@cubwave.com.

We will review the available shipping information and, where possible, contact the carrier or freight forwarding provider or request an investigation.

A delayed tracking update does not necessarily mean that a package has been lost.

For Taiwan orders, the absence of a Taiwan domestic tracking number before the shipment reaches the local delivery carrier is part of the normal freight-forwarding process.

LOST OR MISSING SHIPMENTS

If tracking does not show delivery and the package appears lost, please contact us as soon as possible.

Where available, CUBWAVE will assist with submitting an inquiry or claim to the carrier or freight forwarding provider.

Any replacement, refund, insurance payment, or other resolution will depend on the carrier’s investigation, shipping coverage, product availability, applicable law, and the circumstances of the order.

TRACKING SHOWS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please first check:

  • The delivery area around the property

  • Your mailbox or parcel locker

  • Other household members

  • Neighbours

  • Building management, concierge, reception, or security staff

  • Any delivery photograph or carrier notice

Please then contact us so that we can review the tracking information and assist with a carrier inquiry where available.

If the carrier confirms that the package was delivered to the address or authorized delivery location provided by the customer, a replacement or refund is not automatically guaranteed.

Any resolution will depend on the circumstances, carrier investigation, applicable shipping coverage, product availability, and applicable law.

SIGNATURE CONFIRMATION

Signature confirmation may be available for certain destinations or shipping methods.

If you require signature confirmation, contact us before placing your order or immediately afterward. Additional charges may apply.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery.

Please provide your order number, a description of the issue, and clear photographs or videos.

The 7-day period is for reporting damaged, defective, or incorrect items. It is not a general return window.

For complete information, review our Return and Refund Policy:

https://www.cubwave.com/policies/refund-policy

CONTACT US

For questions about shipping, tracking, local delivery, or partner pickup, contact:

CUBWAVE MEDIA CORP.
Operating name: CUBWAVE
Email: support@cubwave.com
Telephone: +1 604-283-2678
Address: 720-999 West Broadway, Vancouver, British Columbia V5Z 1K5, Canada